XPLORE TECHNOLOGIES® LIMITED WARRANTY
Terms and Conditions of Warranty to the End-User
1. WHAT IS COVERED BY THIS WARRANTY
Xplore Technologies® Corporation of America, Xplore Technologies® International and Xplore Technologies® Corp. (collectively, “Xplore”) warrants for the duration
of this warranty that Xplore’s products purchased from Xplore or from an Xplore authorized channel partner, which are comprised of the Xplore iXTM family of
products (“Products”) produced by Xplore are to be free from defects in material and workmanship under normal use and service subject to the terms and
conditions set out below. This Limited Warranty applies to Xplore’s core proprietary Products and excludes, but is not limited to, all other products and accessories
supplied and/or distributed but not manufactured by Xplore (“Accessories”) which are expressly warranted by their respective manufacturers. For these Accessory
items that do not carry the Xplore trademark Xplore will provide a warranty depot service. Software media and the contained data, in addition to abusive wear of
the LCD screens, are not covered under this Limited Warranty. This Limited Warranty extends only to the original purchaser of Products from Xplore or an Xplore
authorized channel partner (the “Original Purchaser”). It is not transferable to anyone who subsequently purchases Products from the Original Purchaser.
2. LENGTH OF WARRANTY
This Warranty is valid for a period of three (3) years for the iX104TMC2 and iX104C3 tablets from the date of receipt of Products by the Original Purchaser and for
the period of time offered by the individual manufacturers for other Accessories sold by Xplore. During such period, Xplore will, at its option, either repair or
replace with new or reconditioned (of equal or better quality) parts any of the Products sold by Xplore which prove to be defective, provided that such Products are
returned in accordance with the terms of this Limited Warranty. All exchanged parts and Products replaced under this Limited Warranty will become the property of
Xplore. Extended warranties on the iX Products are available as options. The warranty period for Accessories is as provided by the individual manufacturer.
3. TERMS AND CONDITIONS
This Limited Warranty does not cover any Product not purchased from Xplore or from an Authorized Xplore channel partner. This Warranty also does not cover
damage resulting from the following:
(i) abuse, accident or misuse as a result of use beyond published Xplore specifications;
(ii) intentional damage;
(iii) modifications and/or alterations of the Product not performed by Xplore or an authorized Xplore Service Repair Center;
(iv) the use of parts not produced or approved by Xplore;
(v) scratches or abrasions to the Product’s screen/display;
(vi) service work undertaken by anyone other than Xplore or an authorized Xplore Service Repair Center; or
(vii) improper installation (to include the absence of surge protection in vehicle installations), testing, operation, use or handling of the Product.
This Limited Warranty and the statute of limitations shall run concurrently with any acceptance period. No suit, litigation, or action shall be brought based on the
alleged breach of this Warranty or implied warranties more than two (2) years after the date of purchase by the Original Purchaser in those jurisdictions allowing
such a limitation, otherwise, no such action shall be brought more that two (2) years after the expiration of this Limited Warranty.
4. HOW TO OBTAIN WARRANTY SERVICE
(i) Immediately notify Xplore or the Xplore authorized channel partner who sold the Xplore Products, of problems encountered during the warranty period. As
appropriate, Xplore or the Xplore authorized channel partner will provide a return material authorization number (the “RMA” number) for the return of your Product
and/or Accessories.
(ii) Label and/or include the following information with the Product/Accessories shipping container:
(a) your name, address and telephone number;
(b) the RMA number received from Xplore or an Authorized Xplore channel partner; and
(c) a description of the problem.
(iii) Receive shipping instructions from Xplore’s or authorized channel partner’s RMA coordinator when you receive your RMA number. Return the Product and/or
Accessories at your expense and insurance coverage with the above-noted information to the address noted below or an address provided by Xplore’s authorized
channel partner. Xplore will ship the repaired or replaced Products and/or Accessories to the source.
5. ADDITIONAL INFORMATION
(i) The agents, channel partners and employees of Xplore are not authorized to make modifications to this Limited Warranty, or additional representations,
warranties or conditions binding on Xplore about or for Products, Accessories, or other products sold or licensed by Xplore. Additional statements, whether oral or
written, except signed written statements from an officer of Xplore, do not constitute warranties and should not be relied upon.
(ii) This Limited Warranty gives you specific legal rights. You may also have other rights, which vary from one jurisdiction to another.
(iii) “THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIV 2, GROUPS A,B,C,D (for equipment certified under Part A); CLASS I, ZONE 2, Ex nA ONLY” (for
equipment under Part B).
(iv) “FOR EQUIPMENT CERTIFIED FOR USE IN CLASS I, DIV 2, ONLY USE BATTERY PN: 11-09017 OR 11-09018; FOR EQUIPMENT CERTIFIED FOR USE IN CLASS
I, ZONE 2, ONLY USE BATTERY PN 11-09017 OR 11-09018”.
(v) “WARNING – EXPLOSION HAZARD – DO NOT REPLACE BATTERIES AND/OR INTERNAL CONNECTORS UNLESS POWER HAS BEEN SWITCHED OFF OR THE
AREA IS KNOWN TO BE NON-HAZARDOUS”.
(vi) “WARNING – EXPLOSION HAZARD – DO NOT DISCONNECT EQUIPMENT UNLESS POWER HAS BEEN SWITCHED OFF OR THE AREA IS KNOWN TO BE NON-
HAZARDOUS”.
(vii) “WARNING – EXPLOSION HAZARD – SUBSTITUTION OF COMPONENTS MAY IMPAIR SUITABILITY FOR CLASS I, DIV 2”.
(viii) FOR ANY BREACH OR DEFAULT BY XPLORE OF THIS LIMITED WARRANTY OR WITH RESPECT TO ANY CLAIM ARISING FROM OR RELATED TO THE PRODUCTS
AND ACCESSORIES, XPLORE’S ENTIRE LIABILITY, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE),
SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO XPLORE OR TO XPLORE’S AUTHORIZED CHANNEL PARTNER FOR THE PRODUCT OR ACCESSORY THAT
IS THE SUBJECT OF THE CLAIM.
(ix) XPLORE, ITS AFFILIATES, SUPPLIERS AND AUTHORIZED CHANNEL PARTNERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, FAILURE TO REALIZE EXPECTED SAVINGS, LOST DATA OR OTHER ECONOMIC
LOSS OR DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE A PRODUCT OR ACCESSORY EVEN IF XPLORE, ITS AFFILIATES, AUTHORIZED CHANNEL
PARTNERS OR SUPPLIERS HAVE BEEN ADVISED OF OR COULD REASONABLY FORESEE THE POSSIBILITY OF SUCH DAMAGES.
(x) EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH ABOVE, XPLORE DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF
ANY KIND OR NATURE, INCLUDING WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF QUALITY, PERFORMANCE, RESULTS,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW FROM A COURSE OF
DEALING OR USAGE OF TRADE.
(xi) Xplore reserves the right to upgrade hardware, software and firmware at its discretion to the most current level where appropriate during standard warranty
service.
(xii) The battery warranty is 1 year or 300 charge / discharge cycles which ever comes first.
6. COMPANY INFORMATION
All requests for warranty service from Xplore should be made to the following, otherwise contact your Authorized Xplore Channel partner:
In North America: Outside North America:
Xplore Technologies Corporation of America
1-866-296-8541 ext. 222
customersupport@xploretech.com
Xplore Technologies International
358-9-2510 7290
intsupport@xploretech.com